The Therapy Collective


We are here to help you

Common Questions

After your initial phone consultation, and you have completed the initial intake form, you will book your initial session/s. Our services are strictly confidential. During this first session the therapist will:

  • Go over informed consent and the limits of confidentiality
  • Discuss what brings you into therapy and gather important information
  • Collaboratively begin to form a treatment plan

Someone starting psychotherapy in the Halton,Milton, and Greater Toronto Areas can expect to pay anywhere from $100 to $240 per psychotherapy hour (50 minutes). At The Therapy Collective our rates vary depending on the length of the session as well as the experience and expertise of the practitioner you are seeing. These rates are consistent with community norms, ranging from $100 to $215 per psychotherapy hour.

We are covered by most employee and student benefit packages which cover the services of a Registered Psychotherapist.
Insurance companies that generally cover services from The Therapist Collective include: Manulife, Great West Life, SunLife, StateFarm, Blue Cross
At the end of your session, we will provide you with an insurance-friendly receipt that includes all the information about your practitioner, the service provided, and the amount paid. You may then submit this receipt to your insurance company for reimbursement. Even if you do not have coverage, the receipts are still useful for income tax purposes.

Depending on your therapeutic goals, you may complete your treatment plan in at least 8-12 sessions. Complex therapeutic goals may require more in-depth work or longer-term counselling.

  1. We do not provide emergency services.

If you are in crisis please access these crisis and emergency resources in Ontario, or call 911.

Canada Suicide Prevention Service: 1-833-456-4566 or text: 45645 (24/7)

Crisis Outreach & Support Team (COAST Hamilton): 905-972-8338

Confidentiality is an ethical responsibility of all therapists and mental health practitioners. Even the fact that you are attending counselling will remain confidential. If you happen to see your therapist in the community, they will not greet you unless you greet them first.

There are ONLY a few limits to confidentiality where your therapist has a legal obligation to report to the appropriate authorities, when safety is a risk these include:

  1. intent to harm one’s self or others;
    2. risk of harm to children and dependents;
    3. disclosure of harm by a health professional (no matter how long ago);
    4. if your therapist receives a court order for your clinical records or to testify.

 A Registered Psychotherapist (Qualifying) means that the psychotherapist is in the final stages of their training and has met most of the requirements to become fully registered. They have completed their education and practical training but still need to fulfil some final requirements, such as additional supervised clinical experience or passing a registration exam.

We understand that life happens and you may have to cancel an appointment.

We ask that you please let us know as soon as possible. Specifically, we require 48 hours notice to cancel or reschedule an appointment. If you need to cancel an appointment, please reach out to us via email OR phone, or contact your therapist directly.

Unfortunately, if you do not provide us with 48 hours notice, you will be charged a cancellation fee at your therapist’s full rate. Please note that this includes not showing up for your session and/or rescheduling at the last minute. This policy is in place to be fair to other clients and our therapist’s time.

Yes! We offer both In-person sessions and Virtual/Telehealth Sessions. We also offer a hybrid model where some sessions are attended in person, while others are virtual.

In person sessions involve meeting your therapist face-to-face at their office. This allows for direct interaction and a more personal experience.

Telehealth virtual sessions, on the other hand, are conducted online via video calls using a secure Telehealth software. This option offers the convenience of receiving therapy from the comfort of your home, making it easier to fit into your schedule and eliminating the need for travel.

Both types of sessions aim to provide the same level of care and support. Please ask your therapist which options are best suited for you and your treatment plan and goals.

Feel free to book online, email us, or call us at 289-878-3503. We are located at 205 Main Street East Suites 301 and 303 L9T 1N7.